Design an Interactive Kiosk
Design an Interactive Kiosk
Stocklist is a shopping kiosk that could develop a service to help people sell their unwanted electronic possessions or buying cheap second-hand electronic devices by using this new type of interactive kiosk.
Stocklist is a shopping kiosk that could develop a service to help people sell their unwanted electronic possessions or buying cheap second-hand electronic devices by using this new type of interactive kiosk.
JUN, 12, 2019
JUN, 12, 2019
affordable house plan in sf
To provide a service based on the current affordable housing that could help low income people.
Yiran Jiang Zoe He
April 16, 2020 - April 30, 2020
Introduction
During the epidemic, due to the economic downturn and the increase in unemployment rate, a large number of people are facing a housing crisis. Affordable Plan is a housing plan that cooperates with government affordable housing programs. Our target customers could go to the official website for searching for an available house around them, checking the price, submitting the application form and waiting to be approved.
Research
Housing Crisis
San Francisco and the Bay Area are currently in the midst of a housing affordability crisis unprecedented in their history. Increases in housing prices and displacement pressures have been a long-term trend, driven by policy decisions first established decades ago and amplified by regional and national economic trends. Over the last 5 years, the crisis has intensified as the region’s high-wage employment the base has grown while regional housing production has not kept pace.
RPPs: Rents 2017
Regional Price Parities
Cost of living can be measured with RPP. These show differences in price levels and are expressed as a percentage of the US national price level. The San Francisco region is far above the peer average.
The general recommendation is to spend about 30% of your gross monthly income (before taxes) on rent.
Housing Burden by Income Group
80% of people who earn less than $35,000/yr in San Francisco, they are housing burdened now.
These graphs show the percenatge of households that are housing burdened (spending 30% or more of their income on housing) for different income group.
To solve housing crisis, SF government currently has about
33,000
permanently affordable housing units.
Ecosystem Map
The existing policies for the issuance of affordable housing are very outdated, unable to adapt to the current rapidly developing information age, and unable to accurately and quickly provide housing for the people in need.
Problem & Need
Unemployment population
Around 60,000 San Franciscans had filed for unemployment insurance as of April 4.
Homeless population
There are 9,784 homeless in 2019.
Need
of affordable house
Available land area
There is no spare space for building more houses.
?
How might we provide a service based on the current affordable housing that could help low income people and make full use of the existing space?
Our Solution
Personas & User Journey
Lisa Marie
Lisa is a full-time cashier working in Target. She lives alone in San Francisco. But the current house rent is too high for her, and she wants to attend the government housing program. Due to the COVID-19, she can’t still work regularly and face the job loss crisis. In this way, she needs to find a place with a more affordable rental price.
About
Wants & Needs
Bio
Frustration
- There is a long waiting list for the
government program
- Too many application procedures and apply requirements
- Low credit for applying for loan or funding
- Hard to contact the government officers
Age 27
Full-time cashier
$15/hr, $34,043/yr
- Affordable living space
- Attend the government affordable house
program
- More housing funding
- Better living environment
Tyler Swen
About
Age 31
Chef
$15/hr, $35,013/yr
Frustration
- The room space is not fully used
- Need more money for renting
- Low security index for current living neighbor
Bio
Tyler is working in a fast-food restaurant as a food preparation worker. He has been married for 5 years and has 2 children to raise. He wanted to attend the affordable house program as a household of 4 but did not want to pay for extra room for kids.He wanted the room space to be fully used.
Wants & Needs
- Affordable living space
- Attend the government affordable house
program with less rent
- Security concern for kids
- Near to the school
System Map
Stock&Flow
Feedback Loop
With more and more people join the Affordable Plan, and find suitable houses through our platform successfully can greatly reduce the number of homeless people in the city. By this way, it helps create a better environment in the city. During the epidemic, with the rise in unemployment, many families are facing economic crisis. Government departments also need to be committed to helping more families tide over the crisis. And our platform can indirectly provide the services these people need during the epidemic.
Information Model
Site Map
The UX design of the entire site focuses on the ability to ingest customer information and group customers correctly. We will ask them some questions about their personal information in advance, and recommend suitable houses according to their answers. And users can track their own application transactions in real time through our website to gain a sense of security and reduce psychological pressure.
Ideation
Home
Questionnaires
Fill in address
House Information
Submit Application
Final Interfaces
FIRST TIME USE
Sign-in & Questionnaires
Affordable Plan website provides new users preliminary questions about themselves. And it is algorithmically solvable that analyzing user data from the questions, we could filter out the houses that could meet users’ needs.
LIGHT USE
Search House & Select Room/Bed
The user could use the Affordable Plan website for searching the information of the house we apply. They could create their favorite list for a quick next check. Users can also view the room for vacant beds and apply online.
HEAVY USE
Track Application Process
In the user information page, user could find their apply progress from stage to stage. Also, they could see all the documents they need to upload and they have already uploaded on this page.
WITHOUT SUBMITING APPLICATION
AFTER SUBMITING APPLICATION
Advertising
In addition to the online mode, we hope that homeless people who are not able to access the Internet can see us around the city. We chose to set up billboards at bus stations, which are common places for low-income people, as one of our publicity methods. There will be a brief introduction and contact information on our advertisements.
Reflection
The epidemic has cast a haze on the US economy, and the housing crisis has gradually emerged. During the epidemic, many Americans were unable to pay their mortgages. In the worst period, about 3.6 million homeowners were overdue for 90 days or more. This makes it more difficult for people with financial difficulties to live in San Francisco, where already have large number of homeless people and high housing prices.
In this project, the loopholes in the current government solutions were discovered through investigation and research. In addition, the offline method in the past did not apply during the epidemic isolation period, but through our platform, the application for affordable housing can be completed online. At the same time, users can track the status of their housing application, which to a certain extent gives users a better psychological experience.
Interaction design itself has a close relationship with anthropology and psychology. In this project, we want to give users a better psychological experience and comfort them in the epidemic situation through design. To achieve this goal, we tried to make the application process more simple and straightforward, and use softer color on visual design to make users in a relaxed state of mind. In the process, I better understood the power of interaction design and its impact on humans. Although we faced various problems in this process, and the final design still had many flaws. But I am really proud of being able to use design to help people.